For service-business owners, office teams & dispatch leads
Answer calls and book appointments with FrontDesk
FrontDesk answers customer calls, collects the details, and books appointments using your business rules. Your team receives the call record and follow-up request.
FrontDesk workflow highlights
- Coverage option
- After hours
- Qualification rules
- Configured
- Booking handoff
- Direct
- Team summary
- Structured
Missed calls can mean missed jobs.
FrontDesk covers calls when your office is closed or busy. It records requests and follows your booking rules.
- Missed calls after hours
- Slow response during busy periods
- Incomplete customer details
- Manual appointment coordination
- Unclear job notes
- Lost leads from voicemail or delayed callbacks
What FrontDesk handles
Answers customer calls
Answers using your approved business information and coverage hours.
Qualifies leads & requests
Asks your intake questions before passing the request to your team.
Captures the details
Records the caller’s contact information and request.
Books appointments
Schedules inspections or appointments directly into your booking flow.
Sends structured summaries
Sends your team the call details and follow-up request.
Routes urgent requests
Flags urgent requests for the person you designate.
Keeps intake consistent
Follows your approved questions on each call.
Built for service businesses. Especially useful for roofing.
For roofing companies, FrontDesk can answer storm calls, qualify roof issues, capture addresses and job details, book inspections, and send the team a clean summary before anyone is dispatched.
- Leak calls
- Storm damage inquiries
- Inspection requests
- Repair requests
- New roof inquiries
- Urgency routing
- Insurance-related job intake
FrontDesk applies your urgency-routing rules; it is not an emergency response or dispatch service. Callers facing immediate danger should contact local emergency services.
Why businesses use it
- Capture leads after hours
- Reduce missed calls
- Book inspections faster
- Qualify jobs before dispatch
- Improve customer response time
- Reduce admin workload
- Create cleaner job records
- Extend intake coverage without adding routine coordination work to the team
How it works
- 1
Customer calls your business
Forward calls to FrontDesk during the hours you choose.
- 2
FrontDesk answers on your terms
It answers with your approved services, business information, and intake questions.
- 3
It collects the details
It records the caller’s details, request, and urgency.
- 4
It books or flags the request
It books an available appointment or sends the request for your review.
- 5
Your team gets a clean summary
Your team receives the call record and follow-up request.
Call details for dispatch and follow-up
Review the caller’s details, requested service, and follow-up action.
- Customer
- Maria Delgado
- Phone
- (825) 555-0142
- Address
- 418 Cedar Ave, Unit 2
- Service Type
- Roof leak — interior ceiling
- Issue
- Active drip in upstairs bedroom after storm
- Urgency
- High
- Preferred Appointment
- Tue, 9:00–11:00 AM
- Photos / Attachments
- 2 photos received
- Recommended Next Step
- Dispatch inspection — same week
- Assigned Team Member
- Unassigned — awaiting dispatch
- Notes
- Caller is the homeowner. Insurance claim likely.
Customer calls, appointment requests, and follow-up records
Review setup and pricing
We’ll review your hours, intake questions, and booking rules, then explain setup and pricing.
Plan a FrontDesk WalkthroughSee FrontDesk handle a live call.
Tell us about your business and call volume. We’ll show you the call and booking workflow.