For service-business owners, office teams & dispatch leads
Turn missed calls
into clear next actions.
Extend after-hours and overflow coverage with a call flow that follows your qualification rules, captures the job details, books eligible appointments, and routes a structured summary to your team.
- Service Type
- Roof leak — interior
- Address
- 418 Cedar Ave
- Urgency
- High
FrontDesk workflow highlights
- Coverage option
- After hours
- Qualification rules
- Configured
- Booking handoff
- Direct
- Team summary
- Structured
Missed calls can mean missed jobs.
Service businesses lose opportunities when calls come in after hours, during jobs, on weekends, or when the office is overloaded. Luxor FrontDesk captures those calls, gathers the right information, and turns them into organized next steps.
- Missed calls after hours
- Slow response during busy periods
- Incomplete customer details
- Manual appointment coordination
- Unclear job notes
- Lost leads from voicemail or delayed callbacks
What FrontDesk handles
Handles configured call coverage
Uses your business information and intake rules during the hours and call flows included in your setup.
Qualifies leads & requests
Applies your questions and qualification rules before the request reaches your team.
Captures the details
Collects names, addresses, contact details, and a structured description of the job.
Books appointments
Schedules inspections or appointments directly into your booking flow.
Sends structured summaries
Delivers a clean, consistent summary to the team with the next action attached.
Routes urgent requests
Applies configured urgency rules so time-sensitive requests reach the designated person or queue.
Keeps intake consistent
Uses the same approved intake sequence so teams receive more complete, comparable records.
Built for service businesses. Especially useful for roofing.
For roofing companies, FrontDesk can answer storm calls, qualify roof issues, capture addresses and job details, book inspections, and send the team a clean summary before anyone is dispatched.
- Leak calls
- Storm damage inquiries
- Inspection requests
- Repair requests
- New roof inquiries
- Urgency routing
- Insurance-related job intake
FrontDesk applies your urgency-routing rules; it is not an emergency response or dispatch service. Callers facing immediate danger should contact local emergency services.
Why businesses use it
- Capture leads after hours
- Reduce missed calls
- Book inspections faster
- Qualify jobs before dispatch
- Improve customer response time
- Reduce admin workload
- Create cleaner job records
- Extend intake coverage without adding routine coordination work to the team
How it works
- 1
Customer calls your business
Configured inbound calls enter the FrontDesk intake flow, including the coverage windows selected for your setup.
- 2
FrontDesk answers on your terms
It responds using your business information, services, and intake rules — the way you'd want a coordinator to.
- 3
It collects the details
Customer contact information, address, job requirements, and stated urgency are captured in a structured format.
- 4
It books or flags the request
FrontDesk schedules an appointment, or flags the request for follow-up when a person needs to weigh in.
- 5
Your team gets a clean summary
A structured record and configured next action are routed to the designated team destination.
Clean summaries your team can act on.
Each completed intake uses your configured fields to prepare a structured record for dispatch, scheduling, or follow-up.
- Customer
- Maria Delgado
- Phone
- (825) 555-0142
- Address
- 418 Cedar Ave, Unit 2
- Service Type
- Roof leak — interior ceiling
- Issue
- Active drip in upstairs bedroom after storm
- Urgency
- High
- Preferred Appointment
- Tue, 9:00–11:00 AM
- Photos / Attachments
- 2 photos received
- Recommended Next Step
- Dispatch inspection — same week
- Assigned Team Member
- Unassigned — awaiting dispatch
- Notes
- Caller is the homeowner. Insurance claim likely.
From the first question to the next action, FrontDesk keeps the handoff structured and visible.
See your call flow before you commit.
In a walkthrough, we'll map coverage hours, intake questions, urgency rules, booking routes, and team handoffs. You'll receive a scope and pricing based on the coverage your business actually needs.
Plan a FrontDesk WalkthroughSee FrontDesk handle a live call.
Tell us about your business and call volume, and we'll show you how intake, booking, and summaries would work for your team.